Your Data & Account Deletion
Updated October 11, 2026
CardTrackt is operated by Card Trade Tracker LLC. These options are available for your CardTrackT website and Android account.
While signed in
Open Account & Support. On the website, use Your Data & Account Deletion; in Android, use Your data or Delete account. Download account data, submit and track a privacy request, or permanently delete your account using your current password. You can correct inventory, transaction and business information directly in the website or app.
Without account access
Email admin@cardtrackt.com with your account email and whether you want access, correction, deletion, information about processing or recipients, or to appeal a decision. Do not send passwords, payment-card numbers, or government ID. We will use proportionate identity checks. You do not need to buy a subscription to request help.
Response and appeal
We aim to respond to privacy requests within 45 days. If a permitted extension is necessary, we will tell you within the initial period why and the new deadline, no more than an additional 45 days. Appeal a denied request through the account form or email with “Privacy appeal” and the request reference. We respond to appeals within 60 days. If an appeal is denied, we explain how to contact the Connecticut Attorney General.
Before deleting an account with a subscription
Cancel future renewals of any recurring subscription first; the account-deletion controls require this step. Website and Google Play subscriptions are separate billing agreements, so follow the cancellation instructions below for each active plan. Deleting an account, signing out, stopping use, or uninstalling the app is not a subscription cancellation request and does not stop Google Play renewals. If you cannot sign in or complete cancellation, email admin@cardtrackt.com with your account email and request for deletion or cancellation help. We will verify ownership and assist; you do not need to buy a subscription or make a phone call.
What deletion removes
Account deletion removes your live account, sessions, collections, notes, shows, transactions, privacy-request records and branding from the app database. Account rows in our administrative Google spreadsheet are removed on the next successful sync. Previously downloaded files remain with whoever downloaded them. Provider history, security logs and backups may persist according to provider retention; payment or tax records may need lawful retention. Contact us for the exceptions and timing applicable to your request. We do not promise immediate erasure from every provider backup.
Website subscription help and refunds
For a website subscription billed by Stripe, cancel future renewals in Account & Support → Subscription → Cancel Future Renewals. If you cannot sign in or reach the controls, email admin@cardtrackt.com with “Cancel subscription” and your account email. You may request a full refund of your first website subscription payment within 14 calendar days of that payment; this policy does not automatically apply to renewals or Google Play purchases. Cancellation and refund requests are separate. See the Refund Policy for details.
Google Play subscription help and refunds
For a subscription billed by Google Play, open Google Play subscriptions while signed in to the Google account used to purchase, select CardTrackT, and choose Cancel subscription. Cancel Google Play renewals before permanently deleting your CardTrackT account. Uninstalling the app or deleting your CardTrackT account does not cancel Google Play billing. For a refund, use Google Play’s refund process or contact admin@cardtrackt.com for help with a purchase issue. Eligibility follows the applicable purchase terms and law; cancellation alone does not issue a refund. Do not send purchase tokens, passwords, or full payment-card numbers to support. See the Google Play Billing Addendum and Subscription and Cancellation Terms. These instructions do not limit rights provided by applicable law.
Privacy preferences
We do not sell personal data or use targeted advertising. A Global Privacy Control signal does not need to disable those activities because they are not performed. We do not use personal data collected by this app to train our own large language models. Optional scans are sent to OpenAI; provider retention and contractual data controls are described in our privacy policy.